Wednesday, March 10, 2010
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Is ABTS Support Utility Secure?

The ABTS Support Utility is based on the TightVNC traditional screen sharing.  Security is built into all aspects of the ABTS Support Utility. Session data is encrypted at the end-points before being sent using a 128-bit encryption algorithm using a randomly generated 4-digit access code. Explicit permission is required before any screen images are sent to a remote computer.


  
 Support Connect Instructions Minimize

 

Click here to download the ABTS Support Utility.

 When prompted, click on Run.

 

If prompted again, click Run again.

 

Click on the Show My PC Now button.

 

You may get a few Windows Security Alerts from the firewall giving blocking options - Click Upblock to both.

 

Read the agent the 4 digit Password to allow them to access your computer. 

 
 

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